Terms & Conditions

• Company refers to Auto Apex Car Transport.
• Customer refers to the person or organisation booking our transport services.
• Vehicle means any car, SUV, ute, van, motorcycle, caravan, trailer, or other vehicle accepted for transport.
• Services means all vehicle transportation services provided by Auto Apex Car Transport.

• Bookings are subject to availability.
• A booking is confirmed only after written confirmation from Auto Apex Car Transport.
• Customers are responsible for providing accurate pickup and delivery details.
• Incorrect information may result in delays or additional charges.

Before collection, customers must ensure that:

• The vehicle is in a safe and transportable condition.
• Fuel does not exceed one-quarter (¼) of the tank.
• All personal belongings and valuables are removed.
• Loose accessories are secured or removed.
• Any existing damage is disclosed before transport.
• The vehicle is free from dangerous or illegal goods.

• Customers or authorised representatives must be available at both pickup and delivery locations.
• Estimated delivery dates are provided in good faith but are not guaranteed.
• Delivery may be delayed due to weather, traffic, road closures, mechanical issues, or other circumstances beyond our control.
• Additional charges may apply if collection or delivery cannot be completed due to customer unavailability.

A condition report will be completed at pickup and delivery. Customers should:

• Inspect the vehicle carefully upon delivery.
• Report any visible damage before signing the delivery receipt.
• Keep copies of all inspection reports.

Auto Apex Car Transport does not recommend transporting personal belongings inside vehicles.

The Company is not responsible for:

• Loss of personal items
• Theft
• Damage to belongings left inside the vehicle

• Vehicles are transported under our transit insurance policy, subject to its terms, conditions, exclusions, and claim limits.
• Customers are encouraged to maintain their own comprehensive vehicle insurance throughout the transport period.

Customers agree to:

• Be the legal owner or authorised representative.
• Provide accurate booking information.
• Inform us of any vehicle modifications.
• Ensure the vehicle has no fluid leaks or mechanical hazards.
• Remove toll tags, valuables, cash, important documents, and electronic devices.

Extra charges may apply for:

• Remote locations
• Waiting time
• Failed pickup or delivery
• Oversized or modified vehicles
• Incorrect booking information
• Storage fees
• Special handling requirements

Customers will be informed whenever possible before such charges are applied.

• Cancellation requests must be submitted before vehicle collection.
• Administration fees may apply.
• If transport has already commenced, cancellation charges may include costs already incurred.

• Payment must be completed according to the agreed quotation or invoice.
• Outstanding balances must be paid before vehicle delivery unless otherwise agreed.
• Late payments may incur additional fees.

To the maximum extent permitted by law, Auto Apex Car Transport is not liable for:

• Pre-existing vehicle damage
• Mechanical or electrical failures
• Normal wear and tear
• Weather-related damage
• Delays beyond our reasonable control
• Loss or damage to personal belongings left inside the vehicle

To lodge a transport-related claim:

1. Notify us immediately after delivery.
2. Record the damage on the delivery inspection report.
3. Provide photographs and supporting evidence.
4. Submit all required documents within the applicable claim period.

⚠️ Claims may be declined if damage is not reported at the time of delivery.

• Customer information is collected solely for providing transport services, processing bookings, and communicating with customers.
• We do not sell or share personal information except where required by law or necessary to complete the requested service.

Auto Apex Car Transport shall not be responsible for delays or failure to perform services due to circumstances beyond our reasonable control, including:

• These Terms & Conditions are governed by the laws of Australia.
• Any disputes shall be subject to the jurisdiction of the appropriate Australian courts.

• Auto Apex Car Transport reserves the right to amend these Terms & Conditions at any time.
• The latest version will always be published on our website and will apply to all future bookings.

If you have any questions regarding these Terms & Conditions, please contact us.